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Front Desk standard
What we check before your Front Desk answers a real call.
Your customers need accurate answers and a clear way to reach your team. These are our proposed checks before a receptionist goes live. We’re a new company without client history yet; this checklist explains what to ask us to demonstrate. Website and marketing work have their own agreed checks.
Before a Front Desk launch
Eight checks. No exceptions.
Every item below must pass before the front desk takes a single real call for your business—and every item can be checked again afterward.
Approved knowledge only
The desk answers from the facts your business approved or it does not answer.
A person for questions the AI cannot answer
We agree who receives unusual requests, uncertain answers and calls the AI cannot complete.
Test calls on your phone setup
Phone, transfer, booking, and record-keeping are tested on your actual phone setup—not just in a demo.
A plan when something goes wrong
Wrong numbers, interruptions, provider failure, and rollback are exercised before launch.
Start with limited coverage
Traffic begins with a small slice and widens only on thresholds agreed in writing and reviewed by a person.
See what happened to your calls
Answered, captured, booked, escalated, missed—counted honestly, failures included.
Claims you can verify
No number, testimonial, or capability appears anywhere we publish unless it has been verified.
Clean exit
Your number, records, and calendar leave with you. Offboarding is designed, not improvised.
Ask us to show you the checks that apply to your business.
Why publish a checklist
Because you can hold us to it.
In your conversation with our team, ask how any check works and what happens if it fails. We should be able to explain it and show you the evidence before launch.
Hold us to it
Bring this page to the conversation.
Tell us about your business and ask us to walk through the checks that matter to you. Start by email; a person will agree a meeting time with you. A request is not a booking.